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Hope this will help.   I truly hope The problem gets resolved without having hassles plus the unit operates wonderful. 

Your account also enables you to connect with HP assistance more rapidly, accessibility a personal dashboard to deal with your whole products in one location, view guarantee data, case status and more.

To remove probable components malfunctioning on the notebook, make sure you operate diagnostics over the audio module from this hyperlink:  and select the option "Working the UEFI Part Checks "

Make sure you decide on the country and type the products# of the pc. Then Adhere to the on-display screen Directions.

If it passes, then I'd personally counsel which you backup all your information and complete a program recovery to factory configurations from this link:  and select one of the most suitable option that best describes your Personal computer.

Be alert for scammers putting up pretend guidance mobile phone quantities and/or e mail addresses on the Local community. If you believe you have gained a phony HP Guidance information, make sure you report it to us by clicking on "Flag Article".

I reviewed the post comprehensively. Magnificent analysis of The difficulty just before submitting once more. It could make a certain Sherlock Holmes turn green with envy. 

In the event the diagnostics are unsuccessful, then Be sure to Speak to HP telephone aid to try and correct your situation. The actions to Get hold of HP cellular phone assist continues to be presented in my previous put up. If the diagnostics pass remember to test these steps that were pointed out in my preceding post also.

Please operate the complete program diagnostics on the computer then to eliminate all possible components failures. The part exams will test even the seem card and speakers.

You should link a headset towards the audio port and check if there is ongoing audio. If there is audio then The difficulty is with all your speakers and it really should be replaced.

I attempted re-putting in drivers, updating drivers, utilizing HP Help Assistant, had somebody Have a look at it. I don't know how to proceed to repair this? It will not say the sound card is malfunctioning or anything at all either.

If it fails and reviews a failure code, please Get in touch with hp cellular phone guidance to obtain the device serviced right after producing a note on the failure code.

Correct-Click commence button> simply click unit supervisor> broaden audio movie and sport controllers>then decide on the seem drivers and suitable-click on it and uninstall the audio drivers. Then Examine the box delete the program for this gadget.

Correct-Click start out button> click product supervisor> develop seem online video and recreation controllers>then decide on the audio drivers and proper-click on it and uninstall the audio drivers. Then Verify the box delete the computer software for this system.

The audio will perform every single day After i change the pc on, but between two to fifteen minutes later it will eventually just end Functioning. There doesn't appear to be any hardware troubles.

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Which means that the computer has to be sent in for support. To do that make sure you Get hold of HP you can try these out cellular phone aid to get this carried out.

Hope this can help. Let me know the way this goes. I genuinely hope The difficulty will get resolved without the need of hassles plus the unit is effective good. Make sure you reach out for almost any concerns and I will be there to assist you.

Be sure to decide on the country and sort the product# of the computer. Then Adhere to the on-display screen instructions. 

You're a valued HP shopper and it really is paramount to assist you below. We greatly enjoy you for executing business with HP. I consider it being a privilege to share this System along with you.